June 18, 2014August 20, 2015 Jaco Steenkamp

Eight trends changing customer experience in retail

Delivering strong customer experience has never been more important. Retail Week looks at the top trends affecting shoppers’ interaction with retailers 1) iBeacons Apple has snubbed near-field communication (NFC), the mobile payment method of choice for many. Its new service, iBeacons, is on the way to becoming a customer experience staple. It has ample mobile…

May 7, 2014August 20, 2015 Jaco Steenkamp23 Comments

10 retail innovations that are changing how stores operate

It’s no secret that bricks-and-mortar stores are locked in battle with online retailers for the hearts and minds of consumers worldwide. In order to bring consumers back through their doors, physical retailers have had to think outside of the box and rethink their approaches to convenience, marketing and providing a personalized experience. Here are…